§ 9-158. User complaints regarding ambulance services

Any user or subscriber to an ambulance service or convalescent transport service, contending that he has been required to pay an excessive charge for service or that he has received inadequate services, may file a written complaint with the department setting forth such allegations. The department shall notify the ambulance service or convalescent transport service of such complaint, and shall investigate the matter to determine the validity of the complaint. If the complaint is determined to be valid, the department shall take reasonable and proper actions to secure compliance with the conditions of the article. The department shall send the city manager a copy of all complaints and action taken.

(Ord. No. 79-30, § 2, 12-17-79)