§ 8-81. Service standards

(a) In all areas of the city pickup shall be at least once per week. Pickups shall not be made between the hours of 8:00 p.m. and 7:00 a.m., unless otherwise approved by the director of public services or CMSD. No collection will be allowed on Sundays or between the hours of 8:00 p.m. and 7:00 a.m. on weekdays or weekends unless requested and specifically approved by the director of public services. In the event of a holiday, pickups shall be completed one (1) day later than the regularly scheduled collection day. The following are considered to be holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.

(b) The schedule for collection from commercial and industrial units shall be determined by the permittee and occupants of such units and subject to review by the director of public services.

(c) The permittee shall provide all multi-family residential units a container or containers that have a minimum storage capacity of one-half (½) cubic yard of refuse per dwelling unit per week. The minimum service standards are subject to review by the director of public services.

(d) All collections of refuse from multi-family residential units of five (5) or more dwelling units shall be made from private property except where the director of public services has made a written determination that there is a physical limitation or documented safety issue(s) that prevents collection service from private property.

(e) The permittee shall be allowed, unless specifically forbidden to do so by the owners or occupants, to enter private courts or places or other private property to make collections under a contract or permit, except in drive-in eating places and drive-in markets where refuse is kept in a paved service yard and where the same shall be picked up from such service yard when deposited there.

(f) The permittee shall maintain a place of business at some fixed place within the county and shall maintain a telephone, listed in the telephone directory in his own name or in the firm name by which he is most commonly known. At all times during the hours between 8:00 a.m. and 5:00 p.m. of each day upon which collections are made, said office must be staffed to receive complaints regarding collection. An emergency number shall be made available to city hall for the hours between 5:00 p.m. and 8:00 a.m. and for days upon which collections are not made.

(g) If for some reason refuse is not collected, the permittee will leave a tag at least two (2) inches by six (6) inches explaining why on the receptacle or bundle. The condition referred to on said tag must be corrected within one (1) week. The permittee shall be required to maintain daily logs of all tags issued stating the location, and the reason for refusing collection.

(h) The permittee shall, in person or by his agent, visit the office of the director of public services at such times as the director of public services shall designate for the purpose of discussing any matters or subject relating to, and any complaints which may concern the performance of his or her permit. The permittee shall report back to the director of public services within the next working day regarding any action or procedure taken with reference to complaints or other matters discussed.

(i) In the event of a natural disaster, earthquake, storm, fire or other extraordinary occurrence that may tend to generate abnormal amounts of refuse, the city may require additional collection upon agreement between the city manager and the permittee.

(j) In the event that service is interrupted due to labor disputes or other events impacting the health, safety and welfare of the citizens of the city, the city shall have the right to take over and operate any and all equipment of the permittee in order to continue service pursuant to the terms of the contract or permit if it is determined by the city manager to be necessary to the health, safety and welfare of the citizens of the city. If necessary, in the judgment of the city manager, city employees may operate said equipment.

(Ord. No. 92-31, § 2, 1-18-93; Ord. No. 00-17, §§ 1—3, 11-20-00)