§ 11-163. Hearings and appeals

(a) If an alarm user disputes false alarm service charges or a no response notice, the user may within ten (10) days from the date of mailing, as shown on the notice, submit a written request for hearing with the department issuing the charges or notice. The hearing shall be before a member of that department who was not involved in the issuance of the notice or charges. The user may appeal the decision by the police or fire department to the city manager by filing a written notice of appeal with the city manager's office within seven (7) days of the date the hearing officer's decision is mailed or personally delivered to the user.

(b) If an alarm user disputes the decision of the city manager regarding the service charge or a response discontinuance notice, the alarm user may appeal to the city council by filing a written notice of appeal with the city clerk within seven (7) days of the date the city manager's decision is mailed or personally delivered to the user.

(c) While in the process of appeal, alarm response discontinuance shall not be in effect.

(Ord. No. 89-10, § 2, 4-3-89)